Platow Tile Limited Lifetime Warranty

We are professional craftsmen who stand behind our work and have a Lifetime Guarantee to prove it. We want our customers to feel confident in our ability to do the tile installation correctly. Specified tile installations come with a Lifetime Guarantee to be free from defects resulting from poor installation workmanship. 

Warranty will cover replacement of any loose or hollow tile due to improper installation. Warranty will cover replacement of any cracked tile due to improper installation. 

Warranty will cover leaks in Tile Showers that have been completely prepped by Platow Tile due to improper installation. The Platow Tile Warranty will be voided if shower was not completely prepped by Platow Tile. A completely prepped shower includes install of board, pan, mud bed, slope, curb, waterproofing, niches and tile Installation.  

Notification of a problem to Platow Tile regarding the installation provided by us is required immediately upon discovery of the alleged defect. Routine sealing of grout is recommended twice per year by the customer or by Platow Tile. 

This Warranty is limited to the replacement of cracked, hollow, or de-laminated tile. Platow Tile will not be responsible for shade differences in tile, grout, or caulking. Platow Tile will not be responsible for materials in the event tile is needed for replacement.  It is recommended that the customer purchase a few extra pieces of tile for their projects. Platow Tile will not cover damage caused by neglect, abuse, abnormal use, acts of God, alterations after the installation provided us or any other cause beyond the control of Platow Tile.

Tile and stone should be inspected by the customer prior to installation and any defects must be reported at that time. Installation constitutes acceptance of the product to be installed. Damage to product caused by accident, misuse, abuse, or improper maintenance is not covered by this warranty. With respect to tile and stone, variations in color, shade, flow, grain, tonality, veining, and texture are inherent characteristics thereof and are not defects. Variations in dimensions and thickness will be allowed as per industry standards. 

Warranty does not cover veining, scratching, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, alteration of the surface with sealers or grout used after installation or other similar incidents. This warranty does not cover damage caused by disasters such as fire, flood, wind, and lightning; or any other abuse or misuse by the purchaser. 

Platow Tile extends a limited warranty to the original purchaser, that the tile installation will be free from defects due to workmanship from the date of installation completion. This warranty specifically covers only cracks or breaks in material due to workmanship/installation and the warranty does not cover chipped or cracked tile due to neglect, abuse, abnormal use, acts of God, alterations after the installation provided us or any other cause beyond the control of Platow Tile. Warranty is not transferable to a different homeowner in the event that the house is sold. 

Warranty is only good if customer stays off installed areas until proper set time has passed. The warranty will be null and void if customer does not allow installation to set and cure as directed by our installers. If you have a problem with your installation, please call Platow Tile  (832) 497-3904. Please have your copy of the sales invoice number and the date of installation. Our representative will set up a repair appointment, or a product inspection as needed. To attain warranty service, the customer must contact Platow Tile and provide details of the issues along with proof of installation and copy of the sales invoice number along with the date of installation.